Comments from some of our authorsTony Hancy is a brilliant editor and knows how I work well which makes it easier when we communicate.
Leanne M, Geography Author, August 2017
Excellent updates and communications from you, and very friendly and positive.
Ray C, English Author, August 2017
Communication is excellent. Feedback is always constructive and specific, always challenging me to create better and better work.
Giles G, English Author, August 2017
I have always found ZigZag staff to be supportive, helpful and encouraging throughout every stage of the process. I feel that current model works well.
Therese Kenney, English Author, August 2017
Fantastic support throughout...I learnt a great deal from working with ZigZag and was delighted with my first published resource.
Sally-Ann G, English Author, August 2017
Fantastic! Very detailed and helpful feedback. Excellent communication throughout. Attentive proofreading and effective formatting.
Ruth M, English Author, August 2017
Gabi is an excellent editor, very helpful and clear in her advice.
Ruth H, English/Drama Author, August 2017
Excellent editing. Really detailed - and patient
Melanie C, English Author, August 2017
I've enjoyed working for ZigZag and hope to do so again in the future. All the staff are very helpful and professional.
David R, English Author, August 2017
The team at ZigZag are endlessly patient and supportive.
Alison P, English Author, August 2017
Love working with Stephanie and Gabi, they are both very helpful and supportive.
Felicitas R, MFL Author, August 2017
Very professional and constructive. ZigZag has put a lot of faith in me and I appreciate that.
Imogen S, MFL Author, August 2017
Stephanie Spurr, the MFL editor, is very friendly, supportive and professional.
Itziar S, MFL Author, August 2017
Everybody has been available at all times to chat through issues and suggestions. I have had some great feedback. Thank you.
Jane B, MFL Author, August 2017
I've been really impressed with how well resources are presented. The whole process is very smooth and straightforward.
Claire B, MFL Author, August 2017
I am very proud and glad of working with ZigZag Education.
Laura C, MFL Author, August 2017
You continue to be efficient, understanding and helpful.
David P, MFL Author, August 2017
I enjoyed working with you. Without the help of the editor I would not have been able to produce this booklet.
Maria W, MFL Author, August 2017
Very supportive in every way, very understanding of teacher workload issues.
Kirsten H, MFL Author, August 2017
Friendly, helpful communication, fast response to queries.
Glynis R, MFL Author, August 2017
I have found it a pleasure to collaborate with Stephanie and Natasha A. Very supportive and helpful.
Janine T MFL Author, August 2017
The usual helpful and patient treatment; plus good advice and valuable sensitive feedback. Resources look great! Thank you!
Martine Hazell, MFL Author, August 2017
Everyone is friendly and gives positive and helpful feedback. Brilliant support this year from Stephanie Spurr. The formatting is always done to a high standard also.
Dominique E, MFL Author, August 2017
Always happy with any contacts made with you. Support during writing process is invaluable and encouraging.
Cathy N, MFL Author, August 2017
Professional relationship, high standards.
Alison R, MFL Author, August 2017
I find everyone very supportive and like the high standards you insist on
Suzanne M, MFL Author, August 2017
The languages team led by Stephanie Spurr is excellent in all respects.
Stephanie F, MFL Author, August 2017
Gabi is fantastic! I really enjoy working with her; she is professional, prompt and her feedback/suggestions inspire me to continue writing.
Evie H, Drama Author, August 2017
Gabi has been excellent to deal with over email - great feedback and very positive.
Lucy B, Drama Author, August 2017
Gabi was a fantastic person to work with on this project. She was extremely helpful, supportive and offered useful and constructive feedback throughout the process to ensure the resource was completed to a high standard.
Kayleigh Q, Drama Author, August 2017
Fantastic editorial support. Very helpful, constructive and efficient. Please keep in touch!
Josie C, Drama Author, August 2017
Swift communication and questions answered promptly.
John O, Drama Author, August 2017
Communication has generally been very good and I feel I have been well supported along the way to produce the resources.
Jason G, PE Author, August 2017
I've enjoyed working with ZigZag where bureaucracy is minimal and it is easy to make contact/get advice from the editor.
Peter C, ICT/Computer Science Author, August 2017
I have always enjoyed working with ZigZag. Whenever I email you I normally get a speedy and helpful response.
Craig J, Computer Science Author, August 2017
Chris has been great to work with. So helpful and supportive.
Alexander B, Computer Science Author, August 2017
Very good. Communication is generally very quick and questions answered thoroughly.
Sue W, Computer Science Author, August 2017
Chris my editor is great. He is very supportive and easy to work with.
Sarah L, Computer Science Author, August 2017
Very happy with our working relationship including, increasingly, your patience.
Richard L, Computer Science Author, August 2017
Fantastic, very supportive and patient.
Elizabeth C, Health & Social Care author, August 2017
Produced three resources this year and have enjoyed working with ZigZag Education very much.
Rebecca M, Psychology author, August 2017
Very good feedback and supporting relationship.
Celia G, History author, August 2017
Quality of the resources produced and the proofreading process all excellent. Support from editor and great suggestions.
James S, History author, August 2017
Good communication, much more sensitive to work/life balance.
Philip U, Business author, August 2016
Good working relationship...with Sam F. Fine attention to detail, which keeps me on my toes!
Charles T, Classics author, August 2016
Chris is very good at keeping me informed with developments.
Simon G, DT author, August 2016
You have been brilliant.
James W, DT author, August 2016
The transition from rough outline to completed product is easy and well guided by the ZZ staff.
Ivan R, DT author, August 2016
Great communication. Love being offered the opportunity to review new resources.
Evie H, Media Studies author, August 2016
Support and working with Sam Francis. He is brill!
Daniel M, Media Studies author, August 2016
Always fantastic support from all concerned. Thank you.
Andrew R, Philosophy author, August 2016
Always constructive, pleasant and helpful.
Rosamund B, RS author, August 2016
Excellent communication and personal attention.
Philip J, Sociology author, August 2016
A thoroughly enjoyable and worthwhile project. Adam Howells and the ZZ team have been a pleasure to collaborate with.
Peter K, PE author, August 2016
Good support, knowledge and understanding during the creating and refining process.
Matthew H, PE author, August 2016
Jenny was wonderful. Very positive and pleasant to work with. The document brief was very clear. I felt very well supported. Feedback was very clear and helpful.
Emma O, Music author, August 2016
Jenny Hooton is absolutely superb to work with
Roger B, Music author, August 2016
I have found the whole experience- choosing a topic, getting started, deadlines, reviews/revisions, seeing formatted copy - extremely satisfying and rewarding. My editor is brilliant and I look forward to another year with ZZ.
Priscilla C, Music author, August 2016
Very thorough and useful help and guidance.
Martin T, Music author, August 2016
Working with Jennifer and all the team at ZZ is always a pleasure, and a positive and rewarding experience. I'm looking forward to my next resource!
Louise W, Music author, August 2016
Communication was very professional, and made work easier and more efficient
Francisco G, Spanish author, August 2016
I am glad that the MFL editors are so knowledgeable, supportive and friendly. The feedback provided is really useful and it helps to improve the resources.
Itziar S, Spanish author, August 2016
I am very happy with the work of proofreaders, editors and all the team.
Laura C, Spanish author, August 2016
Big, big thank you to the PMN people...as ever, a patient, diligent and thorough team of supportive and friendly experts!
Martine H, French author, August 2016
Everyone is always friendly and supportive and positive. Receiving awards was a real treat!
Dominique E, French author, August 2016
A thoroughly helpful, professional approach throughout the process.
Clare K, French author, August 2016
Always extremely happy with the working relationship and the friendly and helpful people at ZZ.
Cathy N, French author, August 2016
Impressed by the care taken when proof reading. Always helpful and encouraging even when I've felt like giving up!
Alison R, French author, August 2016
Fabulous team. Great communication.
Clare P, MFL author, August 2016
Very good, really liked the printed copy of my final resource. Always easy to contact.
Sue W, ICT author, August 2016
The editor...I communicate with is excellent.
Sarah L, Computer Science author, August 2016
Helpful, constructive, timely - it's a positive working relationship I'm eager to continue.
Richard L, Computer Science author, August 2016
It's a pleasure creating resources for ZZ as peer reviewing assures a good standard and the publishing of the documents are very professional.
Peter C, Computer Science author, August 2016
Always a pleasure working with Chris. Thank you.
Paul M, ICT author, August 2016
Always excellent communications.
David W, ICT author, August 2016
I have enjoyed working with ZZ and every time I have been in contact with the team I have been impressed by how friendly and professional they are. Thank you for the opportunity! I really like the new 'royalty estimate' part on the Publishmenow dashboard- gives me something to look forward to each October!
Craig J, ICT author, August 2016
Excellent support from editor.
Alexander B, ICT author, August 2016
The process runs very smoothly.
Joanna C, Tutor Time Activities author, August 2016
Really helpful staff thanks.
Morag H, Psychology author, August 2016
Excellent support and communication.
Peter S, Law author, August 2016
Always professional, helpful and positive.
David H, Law author, August 2016
Keep up the good work.
John H, History author, August 2016
Great communication and help.
Dan T, Government & Politics author, August 2016
Many thanks for all your help.
Katy B, Health & Social Care author, August 2016
Elizabeth C, Health & Social Care author, August 2016
Very happy! Great job!
Leanne Moses, Geography author, August 2016
Exceptionally positive - good working relationship.
Claire E, Geography author, August 2016
Communication is very good and I have been pleased with positive, constructive criticism. I have also been delighted to receive 2 gold awards which I had not expected!
Tamara B, English author, August 2016
V professional and clearly expressed process of producing a resource.
Jane R, English author, August 2016
This has been a really positive experience and I look forward to starting new projects this year
Claire G, English author, August 2016
Thank you for all the excellent support over this past year.
Rebecca S, English author, August 2016
Very quick responses to e mails and queries. Clear and concise advice was given to me when needed and I was very touched by the gift I received as a new author.
Antonia E, English author, August 2016
Advice is always clear, positive and helpfully critical. Thank you!
Melanie C, English author, August 2016
Excellent support throughout the process.
Lucy M, English author, August 2016
I have had a fantastic experience working with ZZ over the past year. I hope to produce another resource soon.
Emma G, English author, August 2016
I enjoy our working relationship. It's positive and proactive.
David R, English author, August 2016
Excellent proofreading facilities. Staff always demonstrate great knowledge of the texts in literature.
Carmina M, English author, August 2016
Excellent, always responsive and helpful.
Anthony B, English author, August 2016
Friendly and efficient
Steve B, Drama author, August 2016
Excellent support and advice every step of the way.
Sara M, Media Studies author, August 2016
======= I am thrilled with how the resource looks and have had a great level of support throughout its production. Thanks.
Morag H, Psychology author, January 2016
Remains very good - always prompt on e-mail with responses to any queries.
Alistair L, Geography author, August 2015
Great support and help as usual
Adrienne H, Geography author, August 2015
Editing process and reviews very thorough
John B, Business and Economics author, August 2015
Brilliant. I have found the experience extremely satisfying and have felt totally supported and encouraged.
Andrew R, Philosophy author, August 2015
Good, regular contact. Always polite and positive.
Steven I, RS author, August 2015
It's been great, you have successfully published and marketed my publications.
Rosamund B, RS author, August 2015
Always easy to work with, great communication and support. Helpful resources on the website and in the author booklets to support the creation of resources.
Merrigan B, RS author, August 2015
Sue C, Media Studies author, August 2015
Excellent: very thorough, respectful and patient.
Peter A, Media Studies author, August 2015
Excellent firm. Keep on doing what you are.
Jonathon S, Media Studies author, August 2015
Excellent support from Sam Francis and many thanks for my outstanding Author Award.
Daniel M, Media Studies author, August 2015
Always positive, professional and pleasant.
Thomas J, SEN author, August 2015
Always friendly and enthusiastic.
Ogarth R, Care Homes author, August 2015
Very happy with the support and advice I receive from ZigZag.
Simon R, Government & Politics author, August 2015
It has always been excellent. I am grateful for all past opportunities.
Rene C, Government & Politics author, August 2015
Excellent! No problems! Very happy with the relationship.
Dan Taborda, Government & Politics author, August 2015
Quick and constructive feedback received on current project first draft.
Jeanine C, Health & Social Care author, August 2015
Excellent working relationship with you.
David H, Law author, August 2015
Excellent - very professional
Mark W, History author, August 2015
Very good, correspondence always relevant and speedy. Editing and formatting responses very good and thorough.
Jennifer A, History author, August 2015
Jennifer Hooton is very supportive and professional.
Roger B, Music author, August 2015
Superb team at ZigZag, especially Music Editor Jennifer who steers me in the right direction and has made my resources as popular as we can! Great finishing to all my resources too.
Louise W, Music author, August 2015
Excellent communication, excellent feedback and help given.
Jerome R, Music author, August 2015
Really impressed with ZigZag at every stage. My editor, Jennifer Hooton is fab.
Bryony J, Music author, August 2015
It is a pleasure to work with you. Thanks for all your advice and support.
Vicky R, Spanish author, August 2015
All positive. I feel you work very hard to get the best out of your authors.
Suzanne M, French author, August 2015
Extremely good. Excellent communication with Marika Gorbat and I was really pleased with the corrections done by the proofreader and the formatting done by Gabi. I feel encouraged to do more work for ZigZag. The new author award was a pleasure to receive and I feel valued by ZigZag Education.
Stephanie F, French author, August 2015
Marika has been most helpful and patient!
Roger M, German author, August 2015
I receive very good support from my editor Marika.
Ray V, German author, August 2015
Always good communication. I like the fact that I can check how my royalties are doing online.
Monica H, French, Spanish & English author, August 2015
As ever, my editing and commissioning team has been helpful, patient and cheerful in assisting me to develop and improve new resource ideas
Martine H, French author, August 2015
I have written 4 resources this year so far with ZigZag, you are all a great team!
Laura C, Spanish author, August 2015
All very positive - nice to get pen and mug. A nice touch!
Katharine W, German author, August 2015
I find your support invaluable, many thanks.
Fabienne L, French author, August 2015
As always, efficient, positive feedback, friendly & very professional. Thank you.
Dominique E, French author, August 2015
Excellent - professional, polite, swift and efficient.
Clare K, French author, August 2015
Always well-supported through every stage of the process, thank you.
Cathy N, French author, August 2015
Helpful, clear briefs and explanations/suggestions for improvement.
Carol W, French author, August 2015
I've enjoyed (and still enjoy) working with my editor: Marika - I've published two documents so far and I'm looking forward to publishing my third!
Caridad O, Spanish author, August 2015
It is a pleasure, as ever, to work with you! Keep up the good work!
Brendan P, Spanish author, August 2015
Always great to work with.
Alf H, Spanish author, August 2015
Really excellent - all my contacts with ZigZag have been positive, particularly with Emma Feloy.
Alan A, French author, August 2015
Very pleased with the company. Good support and good royalties. I very much enjoy working with ZigZag.
Mark S, Science author, August 2015
I find ZigZag efficient and a good publisher to work with.
Michael O, English author, August 2015
I have always been impressed by the level of support from ZigZag at all stages of the process of producing a resource.
Michael O, English author, August 2015
I really enjoy your highly supportive yet, where it's helpful, constructive criticism, thank you!
Melanie C, English author, August 2015
Working with Emma has been fantastic. Her responses are always prompt, detailed and incredibly helpful. I would happily work with her again.
Lucy H, English author, August 2015
Excellent support - friendly and constructive without being too pressured.
Joseph C, English author, August 2015
I have had an excellent working relationship with ZigZag, and especially Emma who has managed my contract and work. Fantastic. Absolutely could not be better!
Jennifer S, English author, August 2015
Very friendly and supportive.
Helen M, English author, August 2015
Constructive feedback given is helpful and informative, enabling the teacher to see the potential from a different perspective.
Eleanor G, English author, August 2015
Always helpful and very appreciative and supportive of authors.
Carmel W, English author, August 2015
Excellent communications with my editor. Regular updates on progress. Good support.
Simon G, DT author, August 2015
I'm especially happy with the formatting recently.
Richard L, Computer Science & ICT author, August 2015
Nothing but positives about ZigZag from my point of view.
Peter C, Computer Science & ICT author, August 2015
Working with ZigZag has always proven to be a positive experience and I look forward to working with ZigZag again.
Craig G, ICT author, August 2015
Chris has been extremely helpful and supportive throughout the process.
Alexander B, Computer Science & ICT author, August 2015
I have been really impressed by the communication and help of both Subject Editors and look forward to working with them again. I would like to contribute to ZigZag in the future, it has been a very positive experience and helped with [my] own personal professional development.
C Gibbons, English author, November 2015
As a first-time author for ZigZag, the support from Emma, Natasha and Megan has been greatly appreciated. There have been several issues along the way about which I needed clarification and Emma as editor has been excellent in her timely responses.
H Fram, English author, October 2015
ZigZag has provided a brilliant opportunity for me as a newly retired teacher to continue using my energy and experience. The guidance and support I have received from Jennifer Hooton has been professional, positive and encouraging.
Priscilla C, Music author, February 2015
Excellent in all aspects! You've always been a wonderful company to work with.
Alf H, MFL author, August 2014
As always, the relationship has been excellent. At all times Emma has been there for me, giving great support and advice with very prompt responses.
Vicky R, MFL author, August 2014
All very positive. Thank you. I really enjoy working with you and would like to do so for the foreseeable future.
Suzanne Z, MFL author, August 2014
Very polite, prompt emails and very constructive feedback.
Christine H, MFL author, August 2014
Very effective communication, quick response to queries, friendly staff.
Kirsten H, MFL author, August 2014
Editorial staff very encouraging and knowledgeable within specialist fields.
Janine T, MFL author, August 2014
It's been wonderful.
Neil J, MFL author, August 2014
Everyone (especially Emma Feloy) has been marvellous: supportive, patient and constructively critical.
Martine H, MFL author, August 2014
Overall it has been a very positive experience and Emma Feloy was very supportive and encouraging.
Laura M, MFL author, August 2014
I have been delighted with the relationship we have had - I was always replied to promptly when I had a question. Many thanks.
Fabienne L, MFL author, August 2014
Excellent relationship with Emma Feloy who always keeps in contact and offers invaluable advice. A pleasure to work with.
Alan A, MFL author, August 2014
I've always found communication to be friendly, easy and helpful.
Jill D, MFL author, August 2014
Excellent. Everyone is very friendly and helpful. I really enjoy writing resources for ZigZag.
Dominique E, MFL author, August 2014
Fantastic support during publication process. Thank you.
Cathy N, MFL author, August 2014
You made me feel like a proper author with my contribution important to you.
Gillian H, SEN author, August 2014
Comments from other teachers (i.e. customers) are always useful. I've definitely gained a great deal from them. The agony uncle/aunt idea is, I feel, a very positive step.
Kevin B, Sociology author, August 2014
Very good - close contact maintained. Royalties table on the dashboard is a welcome and motivating innovation.
David H, Law author, August 2014
Always very good. A very professional company.
Catherine R, Health & Social Care author, August 2014
Anselm M, History author, August 2014
Excellent communications and working relationships.
Andrew C, History author, August 2014
Jennifer Hooton is lovely to work with. She is always clear, precise, supportive and direct. I have enjoyed the 'mix' of writing styles from A Level resources to piano duet arrangements/carols.
Roger B, Music author, August 2014
There are very thorough reviewing and proofreading facilities in place. High quality resources are encouraged effectively. I have enjoyed my work with you.
Martin T, Music author, August 2014
Jennifer is a superb editor to work with...Advertising is obviously very effective as royalties are building up nicely! Formatting is always excellent.
Louise W, Music author, August 2014
Professional, consistent and reliable.
Rebecca W, Science author, August 2014
Super to work for.
Philippa C, Science author, August 2014
Helpful and informed suggestions; careful reading and checking against specification requirements; proofreading and formatting. All good.
Phil S, Science author, August 2014
You have a cheerful, friendly and efficient staff - it's always a pleasure to deal with them.
Mick H, English author, August 2014
I have always valued the encouragement and support received from ZigZag staff.
Michelle O, English author, August 2014
I really enjoyed working on my first publication with ZigZag and I felt totally supported. Samantha Cartmel was very helpful throughout the process and I look forward to working with ZigZag again very soon!
Jennifer S, English author, August 2014
Excellent communication and thorough editing/proofing. A pleasure to work with.
Bryony H, English author, August 2014
Excellent - kept informed and improving service all the time.
Alison C, English author, August 2014
Excellent, great feedback, excellent communication and notes.
Siobhan F, Drama author, August 2014
Always very clear and helpful when I get in touch.
Amy M, Geography author, August 2014
Excellent - always prompt in response and helpful when questioned.
Alistair L, Geography author, August 2014
Prompt response to any queries and helpful suggestions.
Adrienne H, Geography author, August 2014
Good regular communication.
Steven I, RS author, August 2014
Always very pleased with your professionalism.
Sally L, RS author, August 2014
You've always been thoroughly helpful and professional.
Rosamund B, RS author, August 2014
Robert G, RS author, August 2014
Well organised and professional supportive but given lots of autonomy.
Merrigan B, RS author, August 2014
Always extremely efficient and helpful.
Janice V, RS author, August 2014
Very positive support and quick communication.
Andrew H, RS author, August 2014
I have been very impressed with the quality of the finished products, especially in terms of professional presentation.
Jenny S, Travel & Tourism author, August 2014
The website looks very professional and easy to navigate. The Educational Editor (Sam F) is always most professional and helpful. The new royalties feature seems a good idea.
Paul D, Philosophy author, August 2014
It has been a fantastic experience from beginning to end. All communication with you has been nothing other than supportive, friendly and positive.
Andrew R, Philosophy author, August 2014
I feel I have a good working relationship with Chris Cutler. He is very supportive and patient.
Trevor B, ICT author, August 2014
Great support and always helpful feedback on resources.
Sue C, Media Studies author, August 2014
Superb team at ZigZag.
Sean R, Media Studies author, August 2014
I have thoroughly enjoyed working with ZigZag, especially with Sam Francis. His support, advice and professionalism have been immeasurably helpful in my work.
Daniel M, Media Studies author, August 2014
[Our working relationship] couldn't be better.
Rene C, Government & Politics author, August 2014
Very clear communication and expectation.
Richard S, Economics author, August 2014
Working relationship very good, especially with Sam Francis.
Anthony B, Classics author, August 2014
Excellent in every way.
Seán H, Business Studies author, August 2014
In general the reviewer's comments are useful and perceptive. Also my contact at ZigZag Sam Francis is very well-informed about the AQA specification.
Keith C, Business Studies author, August 2014
I found the suggestions and support to be very helpful in ensuring that the final product came out as I intended - very good two-way communication, timely and supportive, very efficient.
William F, Mathematics author, August 2014
I have always enjoyed a positive, fruitful working relationship with ZigZag and...look forward to spending extended time developing new sets of Maths resources.
Ben C, Mathematics author, August 2014
It has been a privilege for me to work with Rachel, Debbie, Sam and everyone at ZigZag Education. The quality of the end product is fantastic. The advice and support is fabulous and very helpful. Many thanks.
Kirsten H, MFL author, August 2013
Very supportive and encouraging, especially when teachers 'workloads' are increasing exponentially year on year.
Andrew H, Religious Studies author, August 2013
This has been a fantastic experience. Sam Francis and team have been nothing other than helpful, positive and encouraging. We are already in progress with Volume 2 and in discussions over a new course. I thoroughly recommend ZigZag Education. Thank You.
Andrew R, Philosophy author, August 2013
Communications have been excellent with very prompt responses to my questions and the support I received always was useful and constructive.
Vicky R, MFL author, August 2013
Glad to still be getting royalties after such a long time.
Gill J, MFL author, August 2013
Very good. Debbie is my contact and I always find her supportive and helpful. She has made a number of interesting suggestions which I believe have enhanced the quality of the materials.
Alan A, MFL author, August 2013
Excellent communication throughout and a real understanding of the work pressures on teachers whilst they are writing resources. This flexibility really helped me when things were very busy at school.
Stephanie B, MFL author, August 2013
Good guidance and advice throughout the process. Very thorough. Thank you.
Karine H, MFL author, August 2013
Excellent support and feedback through peer reviews and also Sam Francis' guidance through peer review feedback.
Daniel M, Media Studies author, August 2013
ZigZag publishers are always 'on the ball'. They are always quick to respond and provide professional guidance.
Patrick D, ICT author, August 2013
I shall always be grateful for the opportunities you have given me to bring my work in front of a wider audience, and for the detailed attention you gave to the proof reading of lengthy and intricate texts.
Hugh N, History author, August 2013
Always very pleased with all contact with ZigZag. A very professional organisation.
Nicholas R, Geography author, August 2013
Samantha has been very supportive. Her vision for Go! Talk helped get it off the ground.
Jane S, English author, August 2013
Everyone I have dealt with at ZigZag has been excellent. Very helpful, understanding and offering superb advice and support in producing resources.
Emma G, English author, August 2013
Fantastic support from Samantha. Great feedback. Having 'help hours' when you call with queries is great.
Danielle R, English author, August 2013
Love the new pro-active 'resources wanted' sections in emails seeking reviews in my subject area - a great way to prompt us to think about resources we could adapt/create for you!
Beth K, English author, August 2013
I find the peer review and feedback extremely beneficial. I like to receive the instant feedback and support from S Cartmel.
Aliss L, English author, August 2013
I'm very happy with the positive, friendly communication with all staff and they know what they're talking about.
Mick H, English author, August 2013
I have enjoyed the 'process' of working with a publisher. The royalties are a nice surprise but the most rewarding part has been working with Sam!
Sarah H, Business Studies author, August 2013
Efficient, reliable and supportive. Thank you.
Dr Rebecca S, English author, November 2012
Sam Francis is first rate, supportive and actually listens to comments. I walk away feeling the resources reflect what I set out to achieve.
Ann B, Business Studies author, August 2012
A very professional and friendly company. Great to have a consistent person to liaise with. Very clear and supportive throughout entire process.
Merrigan B, Philosophy Author, August 2012
Thank you for your understanding of how teachers need to balance their college/school work against their work with ZigZag.
Melanie C-H, English author, November 2012
Good constructive feedback and support at each stage.
Stephen S, RS Author, August 2012
I like the genuine two-way mode I get with you. Elsewhere I'm working on a commission basis, but I feel I have more control over my packs with you.
Beth K, English author, November 2012
Good communications and high quality proof reading.
Sue E, Business Studies Author
Excellent in every respect.
René C, Politics Author
Lack of bureaucracy makes ZigZag a fast responding organisation to work for.
Peter C, ICT author, August 2012
Suggestions are always clear and constructively made. I've really enjoyed working with ZigZag. Thanks for all your support and guidance.
Craig J, ICT author, September 2011
I found the whole business of working with you a fulfilling, creative experience.
Gary O'B, History author, September 2011
Communications are excellent - clear, friendly, constructive without being picky. Reviews are helpful but it is always great that ZigZag staff discuss and measure what actually needs changing. Very pleased with our working relationship.
Karen B, English author, September 2011
Very pleased with ZigZag, particularly as they took on my suggestion to produce a flowchart for new authors giving them information on the publishing process.
Michael T, MFL author, September 2011
Loved working with Rachel; excellent, friendly support; great guidance and advice.
Nick S, History author, September 2011
I am impressed and have always recommended you as educational publishers of high standards. I am particularly grateful to Rachel Lawrence for her support, patience and professional manner. She is a real asset to ZigZag in my opinion.
Ruth B, Spanish author, September 2011
Always very professional with resources. Marketed extremely effectively.
Mark W, History author, September 2011
ZigZag Education have been patient, understanding and professional. The process from draft to publication is transparent and meticulous.
Sheila James, Music author, September 2011
Fantastic support, excellent finishing, making my resources more accessible for students and presenting them far better than I could as a teacher!
Louise W, Music author, September 2011
ZigZag are professional and make regular email contact. I am a busy Head of Department and enjoy seeing all the new developments.
Michael O, English author, September 2011
Very friendly communications and very prompt responses to my questions. I liked the fact that I was consulted frequently as my resources were nearing completion - I really felt that my input was respected - and the final versions of my resources have been wonderfully presented.
Christine H-K, German author, January 2011
Everyone is very thorough, helpful and willing to listen.
Bob C, English author, January 2011
I enjoy working with ZigZag very much. Staff are usually very quick at getting back to me and I have always received plenty of suggestions on things to improve and change in the resources. Final formatting and pictures included have been great - very pleased.
Alf H, Spanish author, January 2011
It was an affirmative experience which achieved the right balance between insisting on your way of doing things as a publisher, and my wish to put things across as I would have done in class. I thought it exceptionally helpful to have your guidance on drafts as they developed. I also thought that you were very patient when I decided at the 11th hour that I had to reorganise the whole work from start to finish.
Gary O, History author, January 2011
It has been very encouraging and a great professional development for me.
Jane E, Media Studies author, January 2011
I have enjoyed working with ZigZag very much. You know what you want, when you want it and are friendly and approachable. I like the way that ZigZag has embraced the new idea of recording poetry to be played in the classroom.
Philip B, Voice Artist/Actor, January 2011
I have enjoyed working with ZigZag Education because of their very friendly personal approach, helpful suggestions and guidance for resource improvement.
Sean H, Business Studies author, January 2011
The whole process was professionally and efficiently undertaken.
David H, Law author, October 2010
All comments and suggestions have been very helpful when developing the resources, ideas have been excellent. Communication has been extremely quick and all queries dealt with.
Aliss L, English author, March 2010
I am very pleased with the formatting and think the resources look great.
Jeanine C, Psychology author, March 2010
I'm very pleased with the formatting and addition of images. Excellent work.
Mark S, Biology author, March 2010
Once more, I am very pleased with the whole process. Thoroughly professional.
Karen B, English author, January 2010
I have been very impressed with ZigZag's meticulous attention to detail.
Elizabeth H, German examiner, December 2009
Awesome. Thank you very much for your editing - it works much better. Hope the [customers] like it and this will motivate me to produce some more books.
James W, DT author, December 2009
The finished product looks superb and a great credit to your publishing department.
Philip J, Health & Social Care author, November 2009
'Your team have done a first class job of making the books more attractive and appealing. Well done and thank you.'
Ian S, Careers author, September 2009
'I think the formatting [of my resource] looks amazing. I'm always impressed with ZigZag, especially in comparison with some other publishers!'
Sally W, Religious Studies author, September 2009
'A great experience: it is refreshing to be valued by professionals whose opinions are worthwhile.'
Gareth D, English author, January 2009
'I particularly like the peer review system as it gives the author unbiased feedback from people who have expressed an interest in their resource.'
James A, Geography author, January 2009
'You are an efficient and friendly organisation.'
Max K, French author, January 2009
'Support given has been first-class. ZigZag have made the whole process easy'
Roger H, History author, February 2008
'I have very much enjoyed working with ZigZag. I have spoken to both Neil and Debbie and they have been enthusiastic and encouraging about my ideas. The best thing is, you have listened to me and you seem to have time for me, though I'm sure you must be very busy people!'
Barbara G, Care Homes author, February 2008
'From day one ZigZag have shown a positive attitude to our ideas. We were pleased when ZigZag took the decision to have our materials accredited by OCR. I think I speak for all of our writing team when I say we were all surprised at how well our project has paid.'
Peter A, CLAiT author, February 2008
'Pleasantly surprised at how well my English Language Investigation Project sold.'
Mary C, English author, February 2008
'Really chuffed that Edexcel are endorsing one of my [ZigZag Education] published documents.'
Julie H, Business Administration author, February 2008
'I have found ZigZag very supportive. I have been surprised at how quickly my materials have been proof-read, edited and published.'
Carmel W, English author, February 2008
'I had some good teaching materials. ZigZag were able to take my ideas and market them to a much wider audience in a thoroughly professional way. The review of my resources was extremely useful, particularly in helping me to understand a little more my target audience.'
Tony D, English author, February 2008
'Presentation of [my] materials is very professional. An issue I had over the editing of one resource was handled very quickly and totally to my satisfaction.'
Catherine R, Health & Social Care author, February 2008
'The standard of feedback from you [ZigZag Education] is far higher than any other publisher I have worked with and as a result I intend working with you much more in the future.'
Trevor Blunn, ICT author, May 2007
'I shall keep cherishing ZigZag, who encourage me to have ideas and pursue them, so that they end up in print. What more could a writer ask for?'
Paul F, English author, July 2009
'ZigZag have been a pleasure to work with throughout. Everything is handled in a most professional manner and staff respond very promptly to any queries. As a reviewer I have had the privilege of being introduced to fantastic new ideas and seeing new resources before they are even published!'
Ian M, German and Spanish author, January 2009
'I have been delighted with the monetary returns on my work! A great way of saving up for my next holiday!'
Catherine R, Health & Social Care author, January 2009
'I am very pleased with how my drafts have been improved and proofread and turned into an impressive final version.'
Ben W, History author, January 2009
'It was nice to see my work in print for very little extra hassle. I was very impressed with the speed of response and turnaround.'
Suzanne K, Geography author, January 2007
'I particularly liked the comments next to the resource on the publicity material - it was quite flattering.'
Michael D, Politics author, January 2007
'I've felt all along that you are a very professional team and are very open to discussion - that's really supportive for me as a writer.'
Bob C, English author, January 2007
'It is very nice to get real money, and it is also very nice to see your name on a cover.'
Gillian H, SEN author, January 2007
'It's been great to receive feedback and comments on my work. Sometimes you get so engrossed in the content you forget about the actual way the content is delivered - and that can be crucial in the classroom. Any feedback I was given was always in an encouraging manner - it never put me off my purpose of getting my work into print.'
Sue E, Business Studies author, December 2005.
'I've enjoyed producing the materials submitted so far. Compliments to ZigZag for the help I've been given in production. Support given to adapt materials into worthwhile form was very good. E-mails received have been supportive and positive in nature/tone. Advertising materials looked very impressive.'
Roger H, History author, December 2005.
'By accepting my materials you have put my name on the map and I am most grateful indeed.'
Ignatious D, Geography author, December 2005.
'The positive response was welcome, the enthusiasm of JL was great and his willingness to take on board my comments was much appreciated. I have been pleased with the returns on my published documents.'
Corin H, ICT/Computing author, December 2004.
'I have most certainly enjoyed working with ZigZag Education. I particularly enjoy being allowed and trusted to get on with it. This is not the case with all publishers.'
Gill J, MFL author, December 2004.
'Yes, I have found working with ZigZag a very enjoyable experience. The support received from JL was particularly useful. I found ZigZag to be very understanding and co-operative when it came to completing the resource and meeting deadlines. Due to this I found it very easy to complete publications alongside my busy schedule.'
Shahneila S, ICT/Computing author, December 2004.
'Appreciated the support offered and useful suggestions - showed an enthusiasm for ideas and were helpful in ironing out problems. Prompt response to emails is also commendable. Received support for technical aspects (admin type things that I just could not get to grips with - page numbers etc.). Sending copies of resources to authors is an excellent idea as it is terrific seeing the finished product and it is sometimes easier to check a written resource rather than find errors on a screen.'
Natasha S, English author, December 2004.
'The daunting experiences of my first publishing project was ameliorated by the friendly, reassuring voice of JL at the other end of the phone. His advice, assistance, encouragement and support provided a much appreciated lifeline. Email responses were immediate and equally constructive to creating an excellent rapport between publisher and novice. Altogether a rewarding adventure.'
Roma D, Geography author, June 2004.
'Good communication and very helpful.'
Mark B, Key Skills author, May 2004.
'Thank you for all the help you have given me with this project. It has been a fantastic learning experience for me - I can now do things in Word I didn't know were possible! Your advice and feedback has been invaluable and you have shown me exactly what I need to do in order to publish work. I could not have asked for more.'
Vicky F, Science author, July 2003.
'Wow, the royalties are starting to sound good.'
Nel H, ICT/Computing author, 1 February 2003.
'I was pleased at your [ZigZag's] willingness to change layout, etc., to fit with my suggestions and for the efforts which went into to producing the final version. Nothing seemed to be too much trouble. Thanks. Also, the suggestions you made about utilising the material in three different formats saved me a lot of work. Thanks again. Geoff B.'
Geoff B, Geography author, 17 January 2003.
'I am enjoying authoring, but am not yet sure how well my resources will stand up. I have enjoyed working with you and thank you for your support, John-Lloyd, and hard work. The editing process has been very easy, i.e. you've just taken what I wrote and published it. I am sure you did some work! But none of it came back to me, except the finished product, which looks very nice. Thanks.'
Nel H, IT CLAiT Author, 13 December 2002
'I have very much enjoyed working with ZigZag Education and Computer Centre Publications...You have been very positive in your feedback to my ideas, even if you aren't always able to proceed with suggestions. We are particularly pleased and enthused about what could be happening with our CLAiT materials...Mike and John-Lloyd have been very easy to work with and always respond to emails very quickly...the cheque was a pleasant surprise.'
Dave B, Key Skills and IT Author, 12 December 2002
'It's a vast improvement over conventional publishing, where everything takes forever, the person you're dealing with is always changing and there's no sense of enthusiasm. Here I get a quick, intelligent response from human beings who want learning materials to be interesting. A rare treat.
I appreciate ZigZag's willingness to back ideas which I think are important but may have an uncertain return - gender roles, 9/11.'
Paul F, English and Citizenship Author, 11 December 2002